We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your items are unopened in original packaging or have never been used. We do not offer refunds for customer remorse, only incorrect or defective products.

To start a return, you can contact us at info@riverhouseinteriors.com

If your return is accepted, we’ll send instructions on how your package can be returned (this is usually picked up by our manufacturer). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@riverhouseinteriors.co.uk

RETURN METHOD:

1. Defective Product – Get in touch using email above, please include your order number, your name, email and address, a picture of the defective product & we will aim to respond within 7 business days.
2. Incorrect Item – Same as above method.
3. Customer Remorse – Not accepted.

Customer Responsibility

OUR FEES FOR RETURN OR REFUND OF UNITED KINGDOM

Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is £ 0.00 and the Re-stocking fee is £ 0.00.

Exchanges

We are happy to exchange items bought from our store, however shipping costs are incurred.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@riverhouseinteriors.co.uk