Refund Policy

We hope you love your purchase, but if it's not quite right, you have 7 days from delivery to return your order. 

To be eligible for a return, items must be in their original, unused condition (no assembly or installation, and all original packaging intact).

As much as we’d love to offer free returns, our competitive pricing prevents us from covering return shipping costs. Customers are therefore responsible for arranging and paying for the return of items to us. Please ensure the courier service is suitable for your product type and also includes appropriate insurance for loss or damage, as we’re unable to issue refunds for items that do not arrive back safely.

Before returning your item, be sure to take photos of both the item and its packaging. These will serve as evidence in case any damage is identified during our return quality checks.

In the unlikely event that an item arrives faulty or damaged, please inform us within 24 hours of the delivery and include photos and a description of the issue.

Although we do our very best to ensure all items are quality checked before they are dispatched, occasionally a product may be found to have a manufacturing fault or has been damaged in transit. It’s essential you check your order thoroughly for any damages, faults or missing parts. If you find something is wrong, please notify us within 24 hours of delivery with a detailed description of the issue and multiple supporting images that clearly show the problem. 

Please keep the item safe and in its original packaging while we work with the manufacturer and/or yourself to arrange a solution. We may send a furniture repair specialist to assess and repair your item or we may be able to send a replacement item. In the unlikely event we’re not able to resolve the issue with a repair or replacement, we would organise a collection and refund. 

For reference, a manufacturing fault would be where the product is deemed not fit for its intended purpose or has a defect that occurred during the manufacturing process.

Please make sure to hang on to the original packaging until you know for sure that you’ll be keeping it. We are unable to accept returns if you don’t have original packaging.